Date: 11-12 May, 2017 

Venue: Park Inn Hotel, 8A, Sary-Arka street, Astana 

Facilitator: Mike Kujawski, Center of Excellence for Public Service Marketing, Canada

The modern era of social media and subsequent democratization of content has had a major impact on how public sector communicates and engage with their audiences. The world of one-way communication, of one source to many readers, viewers or listeners – has changed into a multi-faceted communications universe, where niche audience customization and increased relevancy have been made possible. To take advantage of the opportunities and deal with the challenges presented by this new universe, organizations need to go beyond tactics and employ a strategic approach to their engagement on digital channels. Organizational leaders need to realize that the true foundation beneath all the tools is a powerful paradigm shift, led by a citizen culture that embraces and expects participation, collaboration and transparency.

The goal of the workshop was to provide participants with a structured, strategic framework for engaging in the modern digital space and the social media channels within it.

The objectives of the workshop:

• To assist the government bodies to become more transparent and inclusive in their relations with the publics by means of studying and employing effective practices in digital communication;
• To build the capacity of the press-services of the central and regional government bodies through enhancing their skills and knowledge in modern communication strategies and techniques;
• To support the implementation of the Plan of the Nation in terms of promoting 5 institutional reforms and the idea of the Kazakh identity in mass media and social media.

Topics covered at the workshop:

• The most recent statistics in the digital space at a global and national level in Kazakhstan
• The key digital trends that are taking place right now to which you need to adapt to
• How public sector is changing in lieu of the digital channel
• How to develop goals and objectives that are aligned with your organizational strategy
• How to monitor and analyze social data for better business intelligence gathering
• A process for formulating strategies and tactics based on your actual reality
• How to reach specific niche online target audiences
• How to identify influential online content creators in your industry
• How to drastically build up your web presence/digital footprint for maximum findability
• How to effectively change organizational structures to better support digital
• How to develop and roll out internal employee engagement guidelines, terms of use and interaction protocols
• How to better manage risks posed by the digital channel
• How to improve the efficiency of your internal processes by using collaborative tools
• How to measure performance of your specific digital engagement activities

Participants: the workshop was targeted at the press-services of the central and regional government bodies. 

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