Second Baseline Study Results Report (short version)

The findings of the second baseline study provide sufficient information to determine the priority areas of cooperation in civil service management and development and in public service delivery in the Hub’s participating countries. The survey consists of 26 questions, which are group in four parts: [a] identification of the Hub’s priority areas (15 questions); [b] civil service (4 questions); [c] public service delivery (4 questions); and [d] other issues (3 questions).