Kazakhstani civil servants have learnt the European system of state bodies’ performance evaluation

On 18-19 March, the Astana Civil Service Hub organized a seminar on state bodies performance and management evaluation system for the representatives of the Presidential Administration, the Prime Minister’s Office, the Accounts Committee, and the ministries responsible for government agencies’ performance assessment. The seminar participants learnt the Common Assessment Framework (CAF) – common European performance quality assessment tool for the public sector. According to CAF model, the ...

Representatives of more than 30 countries gathered in Astana to discuss contemporary public administration issues in post-Soviet Eurasia

On 5-6 October, the Nazarbayev University Graduate School of Public Policy (NU GSPP) and the Astana Civil Service Hub held a conference on “Contemporary Issues in Public Administration in post-Soviet Eurasia” at Nazarbayev University. Researchers, experts and civil service practitioners from more than 30 countries, including Kazakhstan, Kyrgyzstan, Uzbekistan, Russia, Ukraine, Georgia, Hungary, Singapore, China, the Netherlands, Malaysia, India, Australia and other countries particip...

Kazakhstani civil servants learnt the Singaporean experience in public governance

On 28-29 May 2018, the Astana Civil Service Hub jointly with Nazarbayev University organized a workshop for the senior civil servants of the President and Prime Minister’s Offices and relevant ministries. The workshop delivered the Singapore’s experience in change management in the public sector, civil service reforms, economy’s diversification, investment incentives and industry development. The participants learnt how to innovate the public agencies effectively, what barriers exist while leadi...

Workshop: “Estonia’s e-heath information system: experience, challenges and perspectives”

On 17-18 May 2018, Astana Civil Service Hub supported the workshop “Estonia’s e-heath information system: experience, challenges and perspectives” for Kazakhstani health workers, IT specialists and civil servants. Dr. Madis Tiik, the former Advisor of the Estonian President and one of the developers of the e-health information system shared Estonian experience on application of ICTs in delivering medical services. The workshop was attended by the senior public servants of the Ministry of Health,...

“Strategic Social Media Engagement in the Public Sector” Workshop

Date: 11-12 May, 2017  Venue: Park Inn Hotel, 8A, Sary-Arka street, Astana  Facilitator: Mike Kujawski, Center of Excellence for Public Service Marketing, Canada The modern era of social media and subsequent democratization of content has had a major impact on how public sector communicates and engage with their audiences. The world of one-way communication, of one source to many readers, viewers or listeners – has changed into a multi-faceted communications universe, where niche audience custom...

International Workshop: Re-inventing Public Service Delivery

Dates and venue: 3-4 May 2017, UNDP’s Global Centre for Public Service Excellence, Singapore with the Learning Journey to Malaysia, Johor on 5 May 2017. The international workshop “Re-inventing public service delivery” was organized to respond to the increased demand for governments to find ways of improving the efficiency and effectiveness of its service. The overarching objective of this workshop was to strengthen developing country capacity for the design and implementation of OSS for public...

Study-tour to Georgia

On February 20-21, the Regional Hub of Civil Service in Astana organized a study-tour to Georgia for the civil servants and representatives of the law-enforcement bodies from Central Asia to study the Georgian initiatives to prevent corruption and enhance quality of public service delivery. The agenda of the study-tour included the meetings with the representatives of the Ministry of Justice of Georgia, Georgian Institute for Public Affairs, Academy of the Ministry of Interior Affairs of Georgia...

Improving the Quality of Public Service Delivery in the Framework of Implementation of the “100 Precise Steps” National Plan

The best practices for improving the quality of public services among the member countries of the Hub, in particular Georgia, Azerbaijan and Kazakhstan, were presented at the joint seminar of the Regional Hub of Civil Service in Astana, Agency for Civil Service and Anti-Corruption of the Republic of Kazakhstan and Nazarbayev University’s Graduate School of Public Policy. The seminar was attended by the representatives of the Presidential Administration, Prime Minister’s Office, central gov...

Workshop: “Improving the Recruitment and Selection in the Civil Service: Human Resources Management Informatization System”

The Workshop titled “Improving the Recruitment and Selection in the Civil Service: Human Resources Management Informatization System.”  is organized by the Civil Service Agency of the Federation of Bosnia and Herzegovina and the Regional Hub for Civil Service in Astana (hereafter – Hub) as a response to increasing importance of HR in the civil service and the necessity for the increasing use of ICT in this field.  Date: November 3-4, 2016 Venue: Conference room, “House of Representatives of the ...

Workshop on sharing experience on public services delivery on the principle of Peer-to-Peer

Regional Hub of Civil Service in Astana held a workshop on “Sharing experience on public services delivery on the principle of Peer-to-Peer” with the participation of representatives of public services delivery Centers in Canada, Azerbaijan, Georgia, Kazakhstan and international experts for the first time. During the workshop Governance Advisor of Development Cooperation Directorate of the Organisation for Economic Co-operation and Development (OECD) Anna Piccinni spoke about Effective Instituti...

Seminar “Professional civil service for sustainable development: Promoting OECD standards and principles among the emerging economies of the ACSH participating countries”

Regional Hub of Civil Service in Astana and the Organization for Economic Cooperation and Development (OECD) held a joint seminar on “Professional civil service for sustainable development: Promoting OECD standards and principles among the emerging economies of the ACSH participating countries.” Edwin Lau, Division Head, Reform of the Public Sector, Directorate for Public Governance and Territorial Development of the OECD and Daniel Gerson, Project Manager, OECD Public Governance and Territorial...

Seminar on innovative environmental promotion

The Regional Hub of Civil Service in Astana, together with UNDP, organised a seminar on “Promotion of innovative environmental promotion” for civil servants who are responsible for issues of innovative development in the Ministry of Investment and Development, the Ministry of National Economy, and the Ministry of Education and Science. The Chairman of the Steering Committee of the Regional Hub of Civil Service in Astana, Alikhan Baimenov, and the UNDP Deputy Resident Representative, ...

Round table on motivation and compensation of civil servants

A round table on the topic “Motivation and compensation of civil servants” was organized by the Regional Hub together with the Civil Service Commission of the Kingdom of Thailand in Bangkok on 11 February 2016. The roundtable was attended by civil servants and experts from civil service authorized bodies from the Regional Hub’s participating states, including Kazakhstan, Kyrgyzstan, Armenia, Ukraine, Mongolia and several ASEAN countries. The Deputy Prime Minister of the Kingdom of Th...

Conference on innovative methods of civil servants’ development

December 8-9 regional hub of public service in Astana and the Academy of Public Administration under the President, with the support of the European Union, hold an international conference on “Innovative Approaches to civil servants’ development.” Opening the conference Chairman of the Steering Committee of the Regional hub of Civil Service in Astana Alikhan Baymenov noted that the Hub Mission is to promote the efficiency of public service by supporting the efforts of the governments...

Round table on effective public service delivery

OCTOBER 3, 2014. The city of Baku held a round table dedicated to the effective public service delivery, organized by the RegionalHub of Civil Service in Astana, with the support of the Civil Service Commission under the President of the Republic of Azerbaijan, UNDP and OECD. The round table was attended by representatives of the competent authorities and public administration academies of Afghanistan, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Mongolia, Russia, Tajikistan, Turkmenist...