Kazakhstani civil servants have learnt the European system of state bodies’ performance evaluation

On 18-19 March, the Astana Civil Service Hub organized a seminar on state bodies performance and management evaluation system for the representatives of the Presidential Administration, the Prime Minister’s Office, the Accounts Committee, and the ministries responsible for government agencies’ performance assessment. The seminar participants learnt the Common Assessment Framework (CAF) – common European performance quality assessment tool for the public sector. According to CAF model, the ...

The representatives of more than 40 countries have discussed civil service trends in the era of sustainable development goals in Astana

On 7-9 June 2018, the heads of civil service agencies and experts from over 40 countries gathered in Astana to discuss key issues in civil service development. The 2018 Annual Conference of the Astana Civil Service Hub was devoted to the civil service excellence in the era of sustainable development goals. The Chairman of the Steering Committee of the Astana Civil Service Hub, Mr. Alikhan Baimenov in his welcoming speech expressed his appreciation to all partners for their contribution to joint ...

Kazakhstani civil servants learnt the Singaporean experience in public governance

On 28-29 May 2018, the Astana Civil Service Hub jointly with Nazarbayev University organized a workshop for the senior civil servants of the President and Prime Minister’s Offices and relevant ministries. The workshop delivered the Singapore’s experience in change management in the public sector, civil service reforms, economy’s diversification, investment incentives and industry development. The participants learnt how to innovate the public agencies effectively, what barriers exist while leadi...

Workshop: “Estonia’s e-heath information system: experience, challenges and perspectives”

On 17-18 May 2018, Astana Civil Service Hub supported the workshop “Estonia’s e-heath information system: experience, challenges and perspectives” for Kazakhstani health workers, IT specialists and civil servants. Dr. Madis Tiik, the former Advisor of the Estonian President and one of the developers of the e-health information system shared Estonian experience on application of ICTs in delivering medical services. The workshop was attended by the senior public servants of the Ministry of Health,...

Experience of Kazakhstan in Development of Public Services: Innovative Approaches, Challenges and Solutions

The workshop was jointly orginized by the Astana Civil Serivce Hub and  NJSC «State-owned corporation «Government for citizens» for the civil servants and expert community of the Astana Hub’s participating countries to present Kazakhstan’s experience in public service delivery and create a platform for the exchange of best practices among the countries of the region.  The workshop is a continuation of the Peer Learning Alliance series that apply the peer-to-peer learning principle, b...

“Strategic Social Media Engagement in the Public Sector” Workshop

Date: 11-12 May, 2017  Venue: Park Inn Hotel, 8A, Sary-Arka street, Astana  Facilitator: Mike Kujawski, Center of Excellence for Public Service Marketing, Canada The modern era of social media and subsequent democratization of content has had a major impact on how public sector communicates and engage with their audiences. The world of one-way communication, of one source to many readers, viewers or listeners – has changed into a multi-faceted communications universe, where niche audience custom...

Civil Service Development Trends from the Astana Civil Service Hub Participating Countries Discussed in Atlanta

The “Partnerships for Civil Service Excellence: Trends from the Astana Civil Service Hub Participating Countries” panel session was held in Atlanta in the framework of the ASPA (American Society of Public Administration) Annual Conference. Chairman of the Steering Committee of the Regional Hub of Civil Service in Astana A. Baimenov and ASPA President-Elect Janice Lachance welcomed the participants of the session.   During the event the representatives of the Astana Hub participating countries &...

Workshop: “Improving the Recruitment and Selection in the Civil Service: Human Resources Management Informatization System”

The Workshop titled “Improving the Recruitment and Selection in the Civil Service: Human Resources Management Informatization System.”  is organized by the Civil Service Agency of the Federation of Bosnia and Herzegovina and the Regional Hub for Civil Service in Astana (hereafter – Hub) as a response to increasing importance of HR in the civil service and the necessity for the increasing use of ICT in this field.  Date: November 3-4, 2016 Venue: Conference room, “House of Representatives of the ...