Regional Hub for Civil Service in Astana conducted a workshop on “Sharing experience on public services delivery on the principle of Peer-to-Peer” with the participation of representatives of public services delivery Centers in Canada, Azerbaijan, Georgia, Kazakhstan and international experts on May 27.
During the workshop Governance Advisor of Development Cooperation Directorate of the Organisation for Economic Co-operation and Development (OECD) Anna Piccinni talked about Effective Institutions Platform Peer-to-Peer learning objectives.
The experiences of public services delivery centers of Azerbaijan (“ASAN” Service Center), Georgia (Public Service Halls), Kazakhstan (State Corporation “Government for Citizens”) and Canada (Institute for Citizen-Centred Service (ICCS) were presented at the workshop. Given the extensive experience of these countries in the work on the principle of “one-stop shop”, experts considered issues of improving the effectiveness and efficiency of the civil service.
The event aimed at creating a platform for exchange of experience and knowledge on the principle of “Peer-to-Peer” for practitioners of member countries of the Hub. This platform enabled the discussion of current issues, innovative approaches and trends in the field of public service and prospects of creating an alliance of practitioners to share experiences and knowledge in the future.
Venue: Astana, 33a Abay Avenue,
Academy of Public Administration of the Republic of Kazakhstan
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